Privacy Policy

We may collect the following categories of information:

• Contact information: name, work email, phone number, company name, and location information you choose to provide.
• Enquiry information: service interests, project requirements, workflow details, messages, and files or information you voluntarily share.
• Communication information: emails, WhatsApp messages, call details, meeting notes, and related correspondence.
• Website and device information: IP address, browser and device type, pages visited, referral source, interaction events, approximate location, and similar diagnostic information collected through analytics and hosting systems.
• Business relationship information: project contacts, proposals, contracts, support requests, invoices, and delivery records where you become a client or supplier.

Please do not submit passwords, financial credentials, government identifiers, health records, or other sensitive information through the general website contact form.

We use personal information to:

• Respond to enquiries and arrange consultations.
• Understand, scope, propose, and deliver requested services.
• Provide project communication, support, administration, and billing.
• Operate, secure, troubleshoot, and improve our website and services.
• Measure website performance and understand how visitors use the site.
• Maintain business records and comply with legal obligations.
• Prevent fraud, misuse, security incidents, and other harmful activity.

Depending on the circumstances and applicable law, we process information with your consent, to take steps requested before entering a contract, to perform a contract, to meet legal obligations, or for legitimate business interests that do not override your rights.

We use Google Analytics to understand website traffic and interactions. Analytics technologies may use cookies or similar identifiers and may receive information such as your IP address, device details, pages viewed, and referral source. Google processes this information under its own privacy terms.

Essential hosting and security systems may also use technical identifiers needed to deliver and protect the website. You can control or delete cookies through your browser settings. Blocking some technologies may affect website functionality. Where applicable law requires consent for non-essential analytics, those technologies should be used subject to the required consent controls.

We do not sell personal information for money. We may share information only as reasonably necessary with:

• Service providers: providers supporting website hosting, analytics, email delivery, communications, scheduling, security, and business operations, including Vercel, Google Analytics, EmailJS, and WhatsApp/Meta where those services are used.
• Professional advisers: legal, accounting, insurance, or other advisers when necessary.
• Authorities or other parties: when required by law, legal process, or to protect rights, safety, systems, and users.
• Business transaction parties: if our business or assets are reorganized, financed, acquired, or transferred, subject to appropriate confidentiality measures.

Third-party websites and services have their own privacy practices. Review their policies before providing information directly to them.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, protecting systems, and meeting contractual or legal requirements. Retention periods vary according to the type of information and relationship involved.

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or loss. No internet transmission, platform, or storage method can be guaranteed to be completely secure.

Depending on where you live and the law that applies, you may have rights to:

• Ask whether we process your personal information and request access to it.
• Request correction, completion, or updating of inaccurate information.
• Request deletion of information, subject to legal and contractual exceptions.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing.
• Request a portable copy of eligible information.
• Raise a grievance or complain to the relevant data-protection authority.
• Exercise applicable privacy rights without unlawful discrimination.

To make a request, email us using the details below. We may ask for information needed to verify your identity and protect your data. Some requests may be limited where retention or processing is required by law or necessary to establish, exercise, or defend legal claims.

TechFi Labs is based in India and works with service providers and business contacts in multiple countries. Your information may therefore be processed outside your country of residence. Where required, we use contractual, organizational, or other lawful safeguards appropriate to the transfer and the services involved.

This business website is not directed to individuals under 18, and we do not knowingly collect personal information from children through it. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.

The website may link to third-party websites, application stores, social platforms, or communication services. We are not responsible for their content or privacy practices.

We may update this policy when our services, providers, or legal obligations change. The latest version will be published on this page with an updated effective date. Material changes may also be communicated through an appropriate additional notice.

For privacy questions, requests, or grievances, contact: